Ryanair agrees to CAA's demands on customer rights

Ryanair agrees to CAA's demands on customer rights

Britain's Civil Aviation Authority (CAA) had threatened legal action against the budget airline after it scrapped 18,000 flights in a second round of cancellations but allegedly failed to inform customers of their rights regarding alternate flight options and financial compensation, The Associated Press reported.

Ryanair has until the end of this afternoon-U.K. time-to explain to hundreds of thousands of its passengers how it will reroute their journeys and pay expenses after it cancelled their flights.

In an unusual move he threatened to take the airline to court, accusing it of "not complying with the law" over its handling of the fiasco.

Kenny Jacobs, Ryanair's chief marketing officer, said: "We apologise again sincerely for the disruption and inconvenience our rostering failure has caused some of our customers".

In their response, Ryanair has stated: "We are preparing our response which they'll receive before 5pm".

Passengers will be entitled to rail tickets (for England-Scotland travel) or flights on airlines like Ryanair's main competitor, easyJet.

The document, unearthed by ITV News, was criticised by consumer group Which?. Ryanair said that these claims will be assessed on a case-by-case basis.

According to The Guardian, Ryanair said Thursday it would meet with the CAA and comply with all their requirements.

The CAA's ruling will be of particular interest to passengers who were scheduled on three domestic routes: Stansted-Edinburgh, Stansted-Glasgow, and Gatwick-Belfast.

Witness describes police shooting in Portishead
He said he saw officers shoot at the passenger window and drag a man out of the bullet-riddled auto . A red auto at the scene had what appeared to be bullet holes in its side and a handgun on its roof.

It adds to mounting anger against Ryanair, which already came under heavy fire after cancelling up to 50 flights a day earlier this month.

Ryanair has denied it has been affected by a shortage of pilots.

The airline will also be responsible for reimbursing the cost difference for any passenger who accepted a refund and then was forced to book a more expensive flight.

By giving more than two weeks' notice of cancellations, the airline avoided the obligation to pay cash compensation.

"The chief executive of Ryanair (Michael O'Leary) has gone on record and said he is not going to do that".

A Ryanair spokesman said it has issued a clarification email to all affected customers outlining their rights to refunds and how they can be re-routed to alternative flights.

But CAA boss Andrew Haines claimed the airline had "capitulated" after enforcement action was launched.

"Our job is to protect passengers' rights and ensure that all airlines operating in the United Kingdom are fully compliant with important consumer laws".

Ryanair's operating licence is handled by the Irish Aviation Authority.

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