HP recalls 50000 batteries from consumer notebooks after meltdowns are reported

HP recalls 50000 batteries from consumer notebooks after meltdowns are reported

This sudden recall is issued due to the danger of fire and overheating problems.

It seems the company has learned its lesson since the much-reported case in 2011 in which HP recalled 162,000 battery units.

Consumers are being asked to go to HP's website to find out if your model is affected, and install an update that will put the device in "battery safe mode" until it can be replaced. In the case of customers with 5 or more defective batteries, HP has also set up a separate Bulk Validation and Replacement Order process.

'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.

The company has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.

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Approximately 2,600 batteries were sold in Canada, 50,000 in the United States and 1,900 in Mexico.

Naturally, none of this will come at any cost to the customer, except for the inconvenience of temporarily having your battery disabled.

The laptops were sold from December 2015 through December 2017 at a number of authorized retailers including Best Buy and Amazon, as well as HP's own website. H has provided a tool for assessing whether your computer is affected asn has instituted a replacement program that comes both user replaceable and internal batteries. If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted.

'We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries.

Some of the affected models are HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, and HP 11 notebooks. When this mode is enabled, the battery will be discharged and it will no longer charge until the mode is disabled. Impacted customers will have their batteries replaced free of charge and may continue safely using their device by placing the battery in Safety Mode and connecting to an external power source.

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